Recent Posts

Storms and your Commercial Property

5/22/2019 (Permalink)

SERVPRO of Lenoir, Duplin, & Jones Counties realizes that April showers bring May flowers, but it also brings the risk of storm damage to a commercial building.

 Most companies think their property’s appearance is important. When the need arises for emergency or commercial storm damage, most business owners call a professional storm restoration company such as SERVPRO of Lenoir, Duplin & Jones Counties to help.

Storm Damage Facts

Storm damage can extend far beyond just the roof, also, damaging siding, HVAC units and windows.  The winds that go along wit a with a storm could cause enough damage to warrant roof repairs or total replacement. 

Hai and water damage cause the most damage during a storm. Hail can travel at high speeds, and could cause several dollars damage to property. Major damage could lead to water leakage into the business and greater structural issues caused by mold.

If you believe the roof may have been damaged in a storm, call trained professionals, such as the crew from SERVPRO of Lenoir, Duplin & Jones Counties. The last thing a company needs is a personal injury on top of your property damage. Our team could rescue your building hopefully from greater structural issues while saving your company time and money.

We’ll help you determine the scope of work needed to mitigate the damage, no matter if it is a partial replacement or a full repair. Determining the scope of work is a crucial step in filing a successful insurance claim.

Getting Your commercial property back “Like it never even happened.” is our motto.

Your company has suffered enough hardship. Its your company, you’ve insured it, now let 

It’s your property. You’ve acquired it. You’ve insured it against storm damage, so now is the time to protect it.

Grease fires and what you need to know!

5/17/2019 (Permalink)

  1. So, you’ve began to warm up the grease to fry some mouth watering French fries and all of a sudden the phone rings. The grease on the stove starts to overheat and smoke, and before you know it, the fryer catches on fire. What you do next to put out the grease fire is very important, so keep these tips in mind.
  2. Turn the heat off, but don’t move the container of grease.
  3. Don't pour water on a grease fire. Water could cause the grease to splash on other kitchen surfaces and possibly spread the flames.
  4. Put a lid on it. Covering the container will hopefully smother the fire.
  5. Call 911, if the fire has gotten out of control and get out of the building.
  6. Dont use flour on a grease fire. Sometimes using baking soda can put out a SMALL grease fire, but flour should never be used.
  7. Fire extinguisher should be the last resort, due to the risk of contaminating your kitchen.

Are you prepared for a hurricane?

5/17/2019 (Permalink)

  1. So, you’ve began to warm up the grease to fry some mouth watering French fries and all of a sudden the phone rings. The grease on the stove starts to overheat and smoke, and before you know it, the fryer catches on fire. What you do next to put out the grease fire is very important, so keep these tips in mind.
  2. Turn the heat off, but don’t move the container of grease.
  3. Don't pour water on a grease fire. Water could cause the grease to splash on other kitchen surfaces and possibly spread the flames.
  4. Put a lid on it. Covering the container will hopefully smother the fire.
  5. Call 911, if the fire has gotten out of control and get out of the building.
  6. Dont use flour on a grease fire. Sometimes using baking soda can put out a SMALL grease fire, but flour should never be used.
  7. Fire extinguisher should be the last resort, due to the risk of contaminating your kitchen.

Your attic and water damage-It is preventable

4/17/2019 (Permalink)

Water Damage Your attic and water damage-It is preventable These tips can be useful in the prevention of water damage in your attic

Water and moisture in an attic can cause major headaches and costly repairs. Also, mold can grow and contaminate your home's air quality, and water can even weaken its structure. Homeowners need to know what causes the moisture in their attic in order to stop water damage. The damage could come from a leaking roof, faulty insulation and/or ventilation or appliance failures. SERVPRO of Lenoir, Duplin & Jones Counties offer these helpful tips at how to reduce attic water damage: 

Look for Leaks in Your Attic-Check the insulation and wood for signs of water damage like mold or discoloration of the wood. Also, check around where the light fixtures are paced from above.

Ventilate Your Attic-Moisture in your attic space increases without the proper ventilation. Good attic ventilation is especially important in winter, because in winter, warm air rises, enters the attic, and then condenses on any cold surfaces of the attic. Condensation can’t be released unless your attic has the proper ventilation. Also, make sure any attic vents are open and not blocked by insulation or clutter.

Insulate Your Attic-The temperature levels in your attic are controlled by the insulation you use. In the winter months, the attic temperature should be five to ten degrees warmer than the outside temperature. The attic floor needs to be properly insulated so warm air from inside your house doesn’t enter the attic.

Vent Appliances to the Outside-A common mistake a lot of homeowners experience is improper ventilation of appliances. The clothes dryer, kitchen vents, and bathroom vents should always blow the air outside of the house and not in the attic.

Maintain Attic Appliances-One other thing to note is that appliances in your attic such as air conditioners, hot water heaters, and HVAC systems may fail and cause water damage. Remember to periodically check these appliances for wear and tear and loose connections.

Mold? We can handle that!

4/15/2019 (Permalink)

Why SERVPRO Mold? We can handle that! Mold can be a tricky thing but handling it the right way is key

What happens when a mold remediation company, like SERVPRO of Lenoir, Duplin & Jones Counties, shows up at your house to get rid of mold?

Prior to SERVPRO arriving at your house, try and clear out any access items that may be in the way of the remediation zone. Place house pets either in another room or out in the backyard. It helps to move any vehicles from the driveway or garage, and clear a wide path for the technicians to access your residence from the outside all the way to the mold area.

When SERVPRO of Lenoir, Duplin & Jones Counties arrive, they will park as near as possible to the doorway, lay down sheets of plastic, and run hoses through the house to the mold area. If the mold area is accessible from the outside, as in a crawl space, that makes it a lot better. SERVPRO will take care to keep your house clean while they do their work.

 Our technicians will then fully suit up for action with head-to-toe white suits, booties, respirators, and goggles. This does not necessarily mean that our technicians will be removing toxic mold. This is common practice for any mold job they are dealing with.
First, a technician will spray the mold area with biocide. Biocide is an EPA-approved liquid which kills mold. You as a homeowner need to note that bleach is not approved by the EPA for killing mold. This part of the remediation process doesn’t take that long.

 After the technicians leave, the biocide starts working to kill the mold spores. The next day when the technicians return, they spray the mold area with an encapsulate in order to prevent any mold from growing or spreading.

A day later, SERVPRO of Lenoir, Duplin & Jones Counties returns to spray the area with a type of whitewash paint that encapsulates any remaining mold spores. An area well beyond the moldy area should also be sprayed to ensure that no more mold grows.

How does your home rate in water damage prevention?

4/15/2019 (Permalink)

Water Damage How does your home rate in water damage prevention? What a difference landscaping can make in preventing water damage!

Certain factors which eliminate the potential for water damage should be a top priority whether you are shopping for a pre-existing home or property on which you plan to build your own home. Yard grading is a construction or landscaping technique that changes a property’s directional slope.

A pre-existing home that sits on land that slopes downward towards its foundation could be in for destruction after heavy rains, storms and melting snow. Changing the grade to slope away from its foundation effectively could eliminate these risks.

Yard grading around a pre-existing structure can be accomplished by clearing all landscaping within a five-foot area around the home’s perimeter. Low-lying spots or lawn dips could result in post-storm mud and  small pools of water. Fill the dips up with clean soil and use a compactor to tamp down the soil.

Another method some homeowners choose to employ is to install a dry creek bed straight up the middle of their land and fill it in with attractive river rocks. This bed-like feature draws runoff deep down into the earth, keeping above-ground outbuildings dry.

If you are considering designing your own home, it’s a lot cheaper to change the home's design than regrade the ground. Draw home plans with the structure on highest ground point. Try to leave at least six inches between the home’s perimeter and landscape plantings.


Some homeowners install gutter systems that are easy to maintain consistently or place river rocks around downspouts, so runoff doesn’t create sinkholes. Homeowners may choose to install double-pane windows or water resistant flooring. Central heat and air units with dehumidifying systems could also help. Area rugs made from natural fibers that are washable and furniture made of moisture repellent materials like bamboo could also prevent moisture build up. Be sure to insulate any plumbing against condensation and 
seal air ducts thoroughly, paying close attention to adjoining seams.
Once you have established a safe, water-tight home environment, you are ready to move into your new residence.

Storm Damage Clean-up Tips

4/15/2019 (Permalink)

Storm Damage Storm Damage Clean-up Tips Storm clean-up can be time consuming

The rain has finally stopped falling and the wind has finally died down. The storm finally may be finally over, but the mess it left behind remains.

Here at SERVPRO of Lenoir, Duplin, & Jones Counties, we want to help your landscape recover after a big storm and have it in tip-top shape again.

Before you head outside to clean up the mess, make sure there are no downed power lines or trees leaning on power lines.

  1. Inspect trees. After storms pass, your trees may be unsafe–especially if you see large fallen branches, a split tree trunk, or a broken tree top.
  2. Pick up small twigs, leaves and debris.  When all is dry, branches make excellent firewood. As for the leaves, compost them and work them into the soil to improve it.
  3. Clean up smaller branches. If you have examined your tree, and only a few small branches were damaged, you can likely do it yourself. For branches less than 2” in diameter you should be able be able to reach it from the ground without a ladder. If that’s the case, then grab your tree trimming tools and get busy. 
  4. Fix puddles of water on the lawn. If you often spot a small pool in the yard after storms, you’ve got a problem with water runoff in that area. Or if it’s a larger puddle each time, consider filling in the depression or redirecting the water flow. You could also plant shrubs that love water, so they can help soak up the water in that area.
  5. Help your trees recover.  Throughout the year help keep your trees healthy. Healthy trees are less likely to have deadwood break off during storms.

We at SERVPRO of Lenoir, Duplin, & Jones Counties hope you can use these tips to help make your yard safe again.

Smoke vs Soot

4/15/2019 (Permalink)

Fire Damage Smoke vs Soot Damage from a fire can be devastating but we are here to help!

Smoke and soot are very intrusive and can penetrate various cavities within your home, causing hidden damage and odor. Our smoke damage expertise and experience at SERVPRO of Lenoir, Duplin & Jones Counties allows us to inspect and accurately assess the extent of the damage to develop a plan of action.  

Smoke & Soot Facts:

  • Hot smoke transfers to cooler areas and upper levels of a building.
  • Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
  • The type of smoke may vastly affects the restoration process.

Smoke Types

There are two different types of smoke–wet and dry. As a result, there are different types of soot debris after a fire. Before restoration begins, SERVPRO of Lenoir, Duplin and Jones Counties will test the soot to determine which type of smoke damage occurred. The cleaning procedures will then be based on the information determlned during pretesting. Here is some additional information:

Wet Smoke – Plastic and Rubber

  • Low heat, smoldering, strong odor, sticky, distorting. Smoke webs are harder to clean.

Dry Smoke – Paper and Wood

  • Fast burning, high temperatures, heat rises thus smoke rises.

Protein Fire Residue – Produced by the dissolving of material rather than from a fire

  • Virtually  invisible, discolors paints and varnishes, extreme strong odor. 

SERVPRO of Lenoir, Duplin & Jones Counties Fire Restoration Services

Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions.  We have the equipment, expertise, and experience to restore your fire and smoke damage.  We will also treat your family with empathy and respect and your property with care.

Have Questions about Fire, Smoke, or Soot Damage? Call us!

Fire safety tips for your business

4/15/2019 (Permalink)

Commercial Fire safety tips for your business A fire in a commercial building can be devastating to everyone

As cooler tempatures continues throughout the area, business owners and managers try to keep their employees as comfortable as possible. Many people don’t usually associate the spring months with accidents involving fire. It is very important that business owners try to keep fire safety on their minds throughout the year.

SERVPRO of Lenoir, Duplin and Jones Counties would like to offer a few tips to keep your business from becoming another fire statistic.

Equip the building with fire extinguishers. Have them placed strategically in the building and make sure employees know how to use them.

Prepare a Safety Plan. Make sure smoke detectors are checked regularly, inspect the fire extinguishers at least twice a year, and if the business has a sprinkler system be sure to test it also.

Inspect the interior of the building. Make sure that any flammable liquids or items are stored appropriately in their containers so they won’t catch on fire. Examples of these items are paper, building materials, paint, or cloth.

Check the buildings perimeter. You need to make sure there are no materials that could burn quickly, including trash, wood or paper. Also, make sure the buildings landscaping is free of weeds and is maintained regularly. 

Follow these tips and keep your business and your employees safe throughout the year.

Donating to Charities? Read this first

4/15/2019 (Permalink)

As a business owner, you are always being solicited for donations. Here at SERVPRO of Lenoir, Duplin and Jones Counties we are giving a few tips to avoid being scammed when giving donations to charitable organizations. 

1. Do not donate through your email account. Scammers can send phishing emails to get your credit card number, debit card number or other personal information.

2. Never donate money in cash. The best way is to pay by check or credit card so you will have access to a history of your transactions. Be cautious of any charities asking for cash donations or to wire them money because you will have no record of the transaction and no way to get back to you if it is a scam.

3. Pay attention to email solicitations. Be cautious of emails that say they have pictures of disaster locations that are email attachments. Those emails could contain viruses, so only open attachments only if you know who the sender is.

4. Pay attention to website addresses. The most reliable charities will end in .org instead of .com. Another red flag is that legitimate charities do not normally solicit donations through money transfer services.

We at SERVPRO of Lenoir, Duplin and Jones Counties want you to understand these valuable tips so your donations get to those who are in desperate need of them.